International Light, Inc. attempts to process orders as soon as they are submitted and we cannot accept changes or cancellations for orders that have been processed. However, customers wishing to change or cancel their order may call our 1-800 number before 5:00 PM PST on the day of the purchase. After 5:00 PM PST customers should submit a request via our email at firstname.lastname@example.org. We will confirm all requests for a change or cancellation that are submitted after 5:00 PM. If you do not receive a confirmation within 24 hours, the request was not received. Please contact us again via phone. We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends. Custom made orders cannot be cancelled after being processed.